Frequently Asked Questions
Everything you need to know about shopping with Novology.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Novology ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our team is available Monday through Friday from 9 AM to 5 PM EST. You can reach us via the live chat on our website or by emailing [email protected].